Quick Answers for Students Provided by IUK Infoline
Indiana University Kokomo Launches 24/7 Infoline for Students and Families
Kokomo, Indiana — College life often raises questions that require immediate answers, and Indiana University Kokomo (IUK) has introduced a solution to streamline access to essential information. The newly established IU Infoline, reachable at (855) 588-6948 or (855-LUV-MYIU), operates around the clock, offering support to students, parents, and family members alike.
Manual Mendez, the assistant vice president for process improvement and project design at IU, emphasized the need for timely assistance amidst the bustling lives of students. “If you have a question, we have an answer, and if we don’t have the answer, we know who does,” Mendez stated. He highlighted the challenges faced by students juggling classes, work, and family responsibilities, acknowledging that inquiries often arise outside normal business hours. The Infoline aims to bridge this gap, providing immediate assistance whenever it is needed.
The service is staffed by trained customer service representatives capable of addressing a wide range of inquiries. Whether students have questions about application and admission deadlines, course registration procedures, housing options, dining services, financial aid, billing details, or available campus resources, the Infoline is equipped to provide guidance. This initiative not only supports students but also extends its resources to families seeking information about IUK.
In instances where a representative is unable to provide an answer, the Infoline employs a call ticketing system that directs the query to the appropriate department, ensuring that every question is followed up on in a timely manner.
Currently, the IU Infoline is being piloted at both Indiana University Kokomo and IU Southeast. Students calling with queries specific to IUK will be prompted to select option 6 for campus-specific information. “This line is specifically catered to IU Kokomo, with information tailored to your campus,” Mendez remarked, reiterating the commitment to supporting IUK students.
The launch of the Infoline is part of a broader commitment at Indiana University Kokomo to enhance the educational experience through accessible resources. By providing this platform, the university is not only fostering a supportive academic environment but is also reinforcing its dedication to student engagement. Through the efforts of the Infoline, IU Kokomo is taking significant steps to ensure that education remains a priority for its students.
For more information, individuals can contact the IU Infoline at (855) 588-6948, available 24/7 to answer all inquiries related to the university.
